Terms and Conditions

Your Order and Contract

Your order for goods is accepted and a contract is formed between The Natural Edge (“we, “us”) and you when we deliver the goods you have ordered and not before. No contract is formed at the time that payment is made, or has been taken from you by The Natural Edge, nor at the time that you receive an email from us acknowledging receipt of your order. Up until the time that the goods are delivered, your order may not be accepted by The Natural Edge or may be cancelled by us or by you.

For security reasons we may restrict the volumes of certain items to be sold in any one transaction.

The goods advertised on our web site are intended for sale to persons dealing as consumers and are not for re-sale.

Once the contract is in place between you and us, The Natural Edge shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Your contract is with The Natural Edge Swan House, Passfield, Hampshire GU30 7SB.   You may contact us by telephone on 01428 751779 (standard call charges apply), or alternatively, you can email us at: cs@thenaturaledge.co.uk

Cancelling Your Order

You have the right to cancel your order if you do so no later than 14 days after the day on which you receive the goods or service, subject to the exceptions below. Please be aware that your right to cancel does not apply to certain goods, for example, perishable items and items where the hygiene or packaging seal has been broken. 

You must inform The Natural Edge of your wish to cancel in writing either by letter, email or by using the email address cs@thenaturaledge.co.uk or on 01428 751779, within a period of 14 days beginning on the day after the day you receive your goods. The Natural Edge will issue a returns number which must be clearly printed on the packaging next to the return delivery address, return numbers must NOT be printed on product packaging. You must take reasonable care of the goods whilst they are in your possession and not use them. You should return goods to us in their original packaging, the seal must be unbroken, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.

Delivery

You will be advised of the earliest delivery date at the time you place your order. Delivery times cannot however, be guaranteed. We may split your delivery into more than one parcel, if all of the items you have ordered are not available at the same time.   

Returns & Refunds

We hope that you are completely happy with your purchase, if you need to return an item send the sealed and unused item within 14 days of ordering (or 14 days after the day you received it, whichever is longer)  and we’ll refund what you have paid for it less delivery charge.  We will issue a refund to the payment method used to pay for the order within 14 days of us receiving the return and checking it.  All returns require a returns number which must be clearly printed on the packaging next to the return delivery address, return numbers must NOT be printed on product packaging.  Returns numbers are issued upon receipt of a valid email sent to cs@thenaturaledge.co.uk clearly stating the reason for the return.

Faulty or Damaged Products

We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, you can contact our Customer Care team with details of the damage on email at cs@thenaturaledge.co.uk and we will happily refund or replace it once the fault or damage is agreed.  We will advise you at this time of what action you need to take.

Lost Parcels and Missing Items

If you have any missing products from your order then please contact our Customer Care team at cs@thenaturaledge.co.uk

Lost parcels or missing items must be reported to us within 14 days of the dispatch date. We will not be liable for any loss should you fail to do this.

Complaints

Please contact us if you are not happy with any product or service you receive from us, as we always want to have the chance to put things right if we can.  Please either email us at cs@thenaturaledge.co.uk and include your name, order number and contact number so we can be in touch with you as soon as possible.

Governing Law

These terms and conditions will be governed by and interpreted in accordance with English Law. You agree to submit to the jurisdiction of the English Courts. All contracts will be concluded in the English language.  Nothing in these Terms including the paragraph above, affects your rights as a consumer to rely on any mandatory provisions of local law.